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Customer Service Feedback

We have achieved a customer satisfaction rating of 85% excellence from our customer service feedback forms during 2017.

2017 Customer Service Satisfaction Percentage
   
Excellent84784.87%
Good10110.12%
Satisfactory272.71%
Unsatisfactory181.80%
Very Unsatisfactory50.05%
Total 

998

99.55%

Our target is to improve upon this year on year and continue to provide customer service excellence.

It is important that we have your opinion on how we are providing services to our local communities.

By completing the Customer Service Feedback questionnaire, you are helping us to continually improve the many services we offer. Please click here for a printable version of the form.

On this page you will find a summary of quotes from the customer service feedback we have received from 2017/18 onwards.

 

April 2018

Hull "The service I received was first class from beginning to end. Well done to all of you". Safe and Well Visit.
East Riding "Very speedy response". Safe and Well Visit.
North East Lincolnshire "I would like to emphasize how impressed I was with the advocates who came to me. They were so cheerful, kind, helpful and efficient". Safe and Well Visit.

March 2018

East Riding "Service could not be improved". Safe and Well Visit.

February 2018

Hull "Nothing could be improved upon". Safe and Well Visit.
East Riding "Very impressed with response and follow up". Emergency Response.

January 2018

Hull "Advertise more of the great work the Fire Service do". Safe and Well Visit.
East Riding "You all do a very good job". Safe and Well Visit.
North East Lincolnshire "Excellent service". Safe and Well Visit.

December 2017

Hull " The service we recieved was excellent. John who fitted the smoke detectors was the nicest person ever. He deserves an award". Home Safety Visit.
North Lincolnshire " Very pleased with the two ladies who made the visit. Very helpful and much appreciated". Home Safety Visit.

November 2017

Hull " Very polite and helpful". Home Safety Visit.
East Riding " The person who came was very helpful, informative and made sure I knew what to do in an emergency". Home Safety Visit.

October 2017

North Lincolnshire " Dont think you can imporove on this service". Home Safety Visit.
Hull " Such lovely caring people, no improvements are needed". Home Safety Visit.
East Riding " Continue the good work, well done". Home Safety Visit.

September 2017

East Riding " 100% helpful, informative, practical and understanding". Home Safety Visit.
Hull " Very good". Home Safety Visit.
North East Lincolnshire " Great that there is a service for elderly /disabled people living alone". Home Safety Visit.

August 2017

Noth East Lincolnshire " Keep up the good work". Emergency Response.
Hull "I am very happy with the job they did. Keep it up". Home Safety Visit.
East Riding " The two advocates who came were very good". Juvenile Firesetters Intervention.

July 2017

East Riding " Your service is excellent, thank you". Home Safety Visit.
North East Lincolnshire " The advocates were polite and helpful". Home Safety Visit.

June 2017

Hull "The team were considerate of my needs, none judgmental friendly and professional". Home Safety Visit.
East Riding " Better advertising of this excellent service". Home Safety Visit.
North Lincolnshire " Good reminder of safety informaion". Home Safety Visit.
North East Lincolnshire " Thanks for the input, the children gained a lot of useful information from this workshop". School Safety Awareness.

May 2017

East Riding " Very good, prompt service". Home Safety Visit.
Hull " Excellent, no improvements needed". Home Safety Visit.
North Lincolnshire " The excellent service I recieved could not be improved". Home Safety Visit.
North East Lincolnshire " Come into school regularly". School Safety Awareness.

April 2017

East Riding " The service I recieved was perfect and delivered in a very friendly mannor". Home Safety Visit.
Hull "Faulty smoke alarm removed and replaced quickly, thanks". Fire Risk Awareness.
North Lincolnshire " Excellent well informed service". Home Safety Visit.
North East Lincolnshire " Good information regarding paraffin based creams". Home Safety Visit.

March 2017

East Riding " First class service".  Home Safety Visit.
North Lincolnshire ". Service was excellent and gentleman was very knowledgeable and helpful" Home Safety Visit.
North East Lincolnshire ". Excellent, professional, calming and reassuring". Home Safety Visit.

February 2017

East Riding  "I had excellent service and advice". Home Safety Visit.
Hull " Highly satisfied with all contact with Humberside Fire and Rescue". Public Referral.
North Lincolnshire "Excellent Service". Home Safety Visit.
North East Lincolnshire " Thank you for the advice, I now know something new". Home Safety Visit.

January 2017

East Riding "We think the service we received was excellent". Home Safety Visit.
Hull "The talk we were given was excellent and covered everything we needed our parents to be aware of". Home Safety Visit.
North East Lincolnshire " Absolutely marvelous, the service and kindness was 100% from all the Fire Service. Home Safety Visit.

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