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Preparing For Emergencies

In an emergency dial 999. When you dial 999 the first person you will hear is the emergency telephone operator who will ask you which service you need. If you ask for “Fire” you will be connected to an operator in the Control Room at Service Headquarters and you will hear the telephone number you are calling from being repeated.

The Fire Service Operator will want to know a number of things:

  1. The name and number of the house or building if relevant
  2. The road or street name
  3. The town or village name
  4. The nature of the incident – fire, road traffic collision, etc.
  5. If the incident is in the open you may be asked for other information such as landmarks

Do not panic. The operators are highly trained and will guide you calmly through the process.

Get out, stay out, call 999.

Find your nearest fire station

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