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Customer Service Feedback

We have achieved a customer satisfaction rating of 86% excellence from our customer service feedback forms during the period of 2016/17.

2016 Customer Service Satisfaction Percentage
   
Excellent118486.80%
Good14510.70%
Satisfactory241.70%
Unsatisfactory40.30%
Very Unsatisfactory80.50%
Total 

1365

100%

Our target is to improve upon this year on year and continue to provide customer service excellence.

It is important that we have your opinion on how we are providing services to our local communities.

By completing the Customer Service Feedback questionnaire, you are helping us to continually improve the many services we offer. Please click here for a printable version of the form.

On this page you will find a summary of quotes from the customer service feedback we have received from 2016/17 onwards.

February 2017

East Riding  "I had excellent service and advice". Home Safety Visit.
Hull " Highly satisfied with all contact with Humberside Fire and Rescue". Public Referral.
North Lincolnshire "Excellent Service". Home Safety Visit.
North East Lincolnshire " Thank you for the advice, I now know something new". Home Safety Visit.

January 2017

East Riding "We think the service we received was excellent". Home Safety Visit.
Hull "The talk we were given was excellent and covered everything we needed our parents to be aware of". Home Safety Visit.
North East Lincolnshire " Absolutely marvelous, the service and kindness was 100% from all the Fire Service. Home Safety Visit.

 

December 2016

East Riding " I would like to praise the speed and professionalism of the firemen responding. The help and advice given was very much appreciated." Emergency Response.
Hull " The service I recieved was very good". Home Safety Visit.
North Lincolnshire " Nothing more could have been done". Home Safety Visit.
North East Lincolnshire " I was not eligiable for smoke detectors". Public Referral.

 

November 2016

East Riding " Highly satisfield with service given". Home Safety Visit.
Hull " Everything about the service was fantastic, couldn't have done anymore to help". Home Safety Visit.
North East Lincolnshire " The service received on this particular night certainly couldn’t be improved. Everyone was amazing. Thanks". Emergency Responce.

October 2016

East Riding " I am very grateful for you coming out and fitting me some smoke alarms". Home Safety Visit.
Hull " The children loved the visit and are so excited as well as the staff. Thank you so much you were fantastic. School Safety Awareness
North Lincolnshire " You do a brilliant job". Public Referral.
North East Lincolnshire " If everyone is treated in the manner we were,  I don’t think it can be improved upon thank you". Home Safety Visit.

September 2016

East Riding " We are more than happy with your services". Home Safety Visit.
Hull " Excellent service and timely response by knowledgeable firemen". Emergency Response.
North Lincolnshire " The officers were quick, friendly and efficient. Also the officer put things in place quickly. Well done". Home Safety Visit.
North East Lincolnshire " All our students engaged well, participating in everything. The presentation made the students think more about outside activities and how dangerous they can be". School Safety Awareness.

August 2016

East Riding " Please could you pass on my many thanks to the fire crew and ambulance crew who came out to get my husband down stairs, thankyou once again". Home Safety Visit.
Hull " I would like to say thanks to every member of the fire service involved , they have been so professional and helpful especially Jo, who we now class as a friend". Post Fire Incident.
North Lincolnshire " Everybody we spoke to was most helpful , friendly and polite". Fire Risk Awareness.

July 2016

East Riding " After the tragic fire in our village, smoke alarms were fitted by the Fire Service in a better place than our prevous ones and good advice was given. Thank you".  Home Safety Visit.

North Lincolnshire " I telephoned for free smoke alarms to be fitted and was taken through an assessment questionaire. My household did not meet the critiria for this or deemed as vulnerable. Information was given over the telephone on where to purchase new smoke alarms and a Fire Safety Information pack was posted out to me". Enquiry for Home Safety Visit.

North East Lincolnshire " May I say how reassuring the Fire Brigade were". Home Safety Visit.

June 2016

East Riding " Cannot fault the service provided". Home Safety Visit.
Hull " The gentleman that came was wonderful with my 93 year old mother, he explained everything very carefully to her". Home Safety Visit.
North Lincolnshire " The service provided was first class". Home Safety Visit.
North East Lincolnshire " It was a superb visit. Your staff are a credit to you. They listened and taught our year 1 children (not easy) and engaged them beautifully . As a deputy head we often pay a great deal for opportunities like this. This easy matched them , thankyou so much".  School Safety Awareness.

May 2016

East Riding " The service was excellent and could not be improved so helpful and informative". Home Safety Visit.
Hull " Never had a visit from the Fire Service in all the twelve years I have been using oxygen. I am really pleased with the visit". Home Safety Visit.
North Lincolnshire " The fire consequences course informed the young people about the seriousness of fires, hopefully they have now learnt their lesson". Fire Risk Awareness.
North East Lincolnshire " I would like to say thankyou very much to the lady on the phone in the Public Safety Centre who was very helpful". Enquiry for Home Safety Visit.

April 2016

East Riding " The lady who called was most helpful and very charming, a credit to your Service, thank you". Fire Risk Awareness.
North Lincolnshire "It’s a shame that only certain people who fall under certain categories are eligible for a Home Safety Visit. I was disappointed that I did not qualify. The Community Safety Pack was helpful". Public Referral.
North East Lincolnshire " Students really enjoyed the session and have learned a lot which will help them in their work , thankyou". Fire Risk Awareness.

March 2016

East Riding " Brilliant presentation, professional and well recieved. Thank you". Road Safety Presentation.
Hull " The service and care by the Fire Service was so much appreciated". Home Safety Visit.
North Lincolnshire " Quick and courteous service provided". Home Safety Visit.
North East Lincolnshire " Inform customer if possible when services were coming and give a time slot". Home Safety Visit.

February 2016

East Riding " Two pleasant and capable ladies". Home Safety Visit.
Hull " Very friendly and knowledgable". Home Safety Visit.
North Lincolnshire " The crew were fantastic, cant thank them enough". Emergency Response.
North East Lincolnshire " No improvements needed, friendly helpful people". Home Safety Visit.

January 2016

East Riding “ please continue to employ such well informed proffessional staff". Fire Risk Awareness.
Hull “Very good service, was very polite and informative. ”. Home Safety Visit.
North East Lincolnshire “First class service”.Home Safety Visit.

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