Quality of Service
There are many ways that Humberside Fire & Rescue Service checks its performance to ensure that we are keeping Humberside as safe as possible.
You can find a lot of documents related to our Quality Assurance in the documents area of the site.
Our Requirements
These are the National Fire Service requirements which we are obliged to meet. These are designed to ensure a quality service from your Fire and Rescue.
Under the auspices of the Fire Services Act 2004, Section 1, the Fire Authority requires that:
- It shall be the duty of every Fire Authority in Great Britain to make provision for firefighting purposes and in particular every Fire Authority shall secure:
- The services for their area of such a Fire and Rescue Service and such equipment as may be necessary to meet efficiently all normal requirements.
- Efficient training of the members of the Fire and Rescue Service.
- Efficient arrangements for dealing with calls for the assistance of the Fire and Rescue Service in case of fire and for summoning members of the the Fire and Rescue Service.
- Efficient arrangements for obtaining by inspection or otherwise, information required for firefighting purposes with respect to the character of the building and other property in the area of the Fire Authority, the available water supplies and the means of access thereto, and other material circumstances.
- Efficient arrangements for ensuring that reasonable steps are taken to prevent, or mitigate damage to property resulting from measures taken in dealing with fires in the area of the Fire Authority.
- Efficient arrangements for the giving, when requested, of advice in respect of buildings and other property in the area of the Fire Authority as to fire prevention, restricting the spread of fires and means of escape in case of fires.